COVID-19 rapid response solutions for your contact center
There are more questions than answers when it comes to COVID vaccines and distribution. As you are faced with an irregular and a large number of interactions from everyone looking to learn more, you can keep your high customer service levels by leveraging the best cloud contact center platform in the market - NICE inContact CXone!
Listen to Robbie, an application analyst at St. Luke's Health System, in this 30-second video about how NICE helped them cope with an otherwise overwhelming number of COVID-19 related contact center interactions.
As the first and only FedRAMP authorized cloud contact center (SaaS) provider, the market-leading NICE inContact CXone platform helps contact centers protect personal and medical information when moving to the cloud. The CXone solution serves a wide range of contact center organizations – from thousands of agents to under one hundred – providing one unified experience for administrators, supervisors, and agents.
COVID-19 Rapid Response Solutions to Support your Contact Center
The NICE inContact CXone cloud contact center enables you to provide answers, maintain a high customer service level, and leverage previously untapped cloud benefits, including agility, cost-effectiveness, and reliability. CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation, and Artificial Intelligence—all on an Open Cloud Foundation. CXone is based on a cloud-native foundation, which provides full elasticity, rapid turn up, and strong reliability.
The NICE inContact CXone cloud contact center enables you to provide answers, maintain a high customer service level, and leverage previously untapped cloud benefits, including agility, cost-effectiveness, and reliability. CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation, and Artificial Intelligence—all on an Open Cloud Foundation. CXone is based on a cloud-native foundation, which provides full elasticity, rapid turn up, and strong reliability.
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Forrester names NICE inContact CXone a leader in cloud contact center software
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