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Gartner recently launched its inaugural Magic Quadrant for Workforce Engagement Management (WEM) ‎featuring its review of current market offerings. Workforce Engagement Management has become the ‎next generation of the traditional Workforce Optimization (WFO) as it provides increasing focus on ‎employee engagement – a major tenant of any customer service organization.‎

According to Gartner, “A growing market awareness of the importance of the employees in customer ‎engagement centers is triggering an adjustment in the technologies needed to manage their day-to-day ‎roles.”‎

NICE is proud to be recognized as a leader in this inaugural report and invites you to download your ‎complimentary report today!‎

Download the Complimentary Report

Gartner: Magic Quadrant for Workforce Engagement Management, Jim Davies, Drew Kraus, 17 January, 2017.

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