Presented By: Paul Stockford, Chief Analyst, Saddletree Research and Paul Chance, Senior Marketing Manager, NICE
Having an engaged workforce can make all the difference in providing exceptional customer service while meeting business
KPI’s. In recent years, Gamification within the context of performance management, has been an important factor in achieving success in the contact center.
In this webinar we will discuss what is new in gamification and how this can make all the difference in motivating your teams including: