Forrester TEI: The Business Case for Interaction Analytics

On demand Webinar

We all know AI can drive customer satisfaction with proven metrics. Structuring a Data Analytics driven organisation requires a substantial investment – but what are the key drivers of ROI? Join Romeo Solas to discover the business benefits realised by other Australian & global organisations using NICE Customer Analytics. Chris will review the “Forrester TEI: The Business Case for Interaction Analytics” report.

Romeo will do a deep dive into understanding the Forrester Total Economic Impact of NICE Customer Analytics report. He will explore the benefits such as

Sales effectiveness

Efficiency

Customer satisfaction

AI-powered quality assessment

Compliance automation

Wednesday, November 3, 2021

2:00 PM SGT / 11:30 AM IST

Presenting:

Chris Main

Solution Lead - Analytics
NICE

Vigneswaran Sivalingam
Senior Director of Operations,
TDCX & NICE User Group ASEAN President

Shreekant Vijaykar

Director Asia Operations,
COPC Inc

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

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