NICE has been recognized as a Leader by Forrester Research in two reports; The Forrester Wave™: Journey Orchestration Platform, Q4, 2018", and "The Forrester Wave™: Journey Visioning Platforms, Q4 2018".
We invite you to download a complimentary copy of the visioning report to discover:
- How NICE’s platform allows you to drill down and dissect the critical data of your customers’ journeys.
- How NICE’s new customer experience metric considers all journeys in the customer lifecycle to measure effectiveness and help prioritize improvement efforts.
- How the NICE platform alerts stakeholders to new patterns and insights and when a threshold has been reached.
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