Wednesday, October 19th, 2022 | 3:00 pm IST

Presenting:

Amit Gupta

Specialist Solutions Architect, APAC, NICE

Philippe Mercier

Vice President, APAC Analytics, AI and Digital, NICE

Presenting:

Lauren Maschio

Senior Product Marketing Team Manager, NICE

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Join our upcoming webinar: Drive Compliance to RBI Guidelines for Credit/Debit Cards with Analytics effective from 1st July, 2022 with Amit Gupta and Philippe Mercier to learn about the importance and impact of new regulation impacting credit cards companies. As part of the regulation by RBI, banks need to build a comprehensive Compliance Management System, including constant monitoring of interactions with their customers. Failure to do this may lead to significant fines. Beyond those fines themselves there is also the potential reputational risk.

During this webinar, we will explain how companies can leverage Customer Interactions Analytics to:

Monitor their entire inventory of recorded call center interactions in order to manage compliance and mitigate risk with respect to new RBI guidelines on debit/credit cards.
Manage flagged transactions through a highly customizable review and remediation process.

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