NICE CXone Expert is smart knowledge management that meets consumers at their point of need and makes the right self-service answers easy to find. As part of the CXone cloud native platform, Expert optimises your organisation’s content to improve the customer journey with effortless self-service, starting at Internet search and extending across web pages, bots, and digital channels.

Empower your customers with the most relevant content for self-service success and faster, more accurate agent-assisted answers without need for transfers and call-backs. Watch this video to learn more about how NICE CXone Expert can help elevate customer experience with knowledge everywhere.