What's next for digital CX? Learn from experts on the cutting edge. 
 
Watch our sessions on demand to learn from industry thought leaders, as well as the experts driving innovation at NICE and the customers who have harnessed these innovations to deliver exceptional customer experiences.

January 21, 1:00 pm EST

On Demand

CXi: The Next Frontier

Digital is already part of your CX strategy, but are your digital solutions capturing your customer’s full journey? Or are there blind spots in your understanding of their experience? John Willcutts will share a holistic vision for managing all customer interactions throughout their journey on a single, data-driven platform, and will invite you to consider what digital CX solutions should look like when they are built with this complete picture in mind.

 

John Willcutts
Vice President of Digital Solutions
CXone, NICE             



On Demand

Welcome to the Advanced Digital Ecosystem

Opus Research survey findings show that, although enterprise decisionmakers recognize that their customers and prospects increasingly contact them through digital channels, companies consistently underutilize conversational and digital interaction data that could be key to improving those digital experiences. Join Dan Miller, Elizabeth Tobey, and Derek Top as they discuss how you can leverage your company’s existing people, technology, and data in order to:
 
  • Transform self-service into customer empowerment opportunities
  • Listen to and understand customer conversations to provide better experiences
  • Identify gaps and overcome siloes to benefit from advanced digital initiatives
  • Meet customers whenever, wherever, and however they want


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Dan Miller Derek Top Elizabeth Tobey
Lead Analyst & Founder         
Opus Research
Senior Analyst & Research Director
Opus Research
Head of Marketing, Digital Solutions
NICE
     

On Demand

Imagine the Possibilities: The Future State of Your Customer Journey

The idea of a single, data-driven platform that captures the entire customer journey may sound farfetched, but this session will demonstrate that not only is it feasible; it’s a reality. You’ll visualize what a streamlined, comprehensive platform, built on the power of data, AI, and analytics, would look like for your customers and your business as we follow a consumer interacting with a brand for different reasons over time.



Kevin Lee
Global Head of Digital Sales & Strategy
NICE




On Demand

Knowledge, Done Right

We’ll interview Splunk to learn about their selection and implementation of a new knowledge management system. They’ll touch on common pitfalls in knowledge management and walk you through why they needed a new solution, how they chose and implemented a new system, and the ROI they’ve seen as a result.



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Jennifer Swallow Kaye Chapman Aaron Rice
Senior Technical Content Manager
Splunk
Customer Journey Content Creator
Splunk
Vice President, CXone Expert
NICE
     

On Demand

The Joy of Proactive

Dr. Mark Smith, General Manager at CXone ContactEngine, and Dr. Nicola Millard, Principal Innovation Partner at BT Group, will sit down to dispel common misconceptions about what it means to implement proactive customer care and discuss how to avoid accidentally overwhelming your call center. They’ll share how proactive, if done properly, can be truly transformative to your bottom line and put a smile on everyone’s face!



Dr. Nicola Millard Dr. Mark K. Smith
Principal Innovation Partner
BT           
Founder & CEO
CXone Contact Engine
 

On Demand

Taking the Next Step

Connect the dots between what you’ve learned so far and what you can do next. You’ll have the opportunity for final Q&A, and you’ll learn how implementing all the insight you’ve gained in the previous sessions might be easier than you think.



Kevin Lee
Global Head of Digital Sales & Strategy
NICE          


Register for the
On Demand Sessions

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