Demystifying WFM Automation: Day in the Life Use Cases
On Demand

The NICE WFM Suite’s Intelligent Intraday Automation® technology breaks ground in an entirely new category of contact center solutions. It can often be challenging, however, to understand the potential impact of a solution that has no prior reference point. Use cases can provide valuable insight into the technology’s capabilities, and this webinar is designed to do just that.

Intelligent Intraday Automation® covers a wide range of activities, actions and purposes in the contact center. It fixes staffing gaps, streamlines manual processes, guides team members in their daily work and drives performance improvement. In the work-from-anywhere reality of today, it also plays a crucial role in facilitating timely communication and monitoring for all team members, regardless of where their desks are situated.

In this session, we will:

• Explain how Intelligent Intraday Automation® technology supports and complements WFM tools and activities.
• Provide day in the life use cases of WFM’s Intelligent Intraday Automation®, with a focus on intraday and near-term challenges.
• Offer a simple way to understand the technology’s components in the WFM domain.
• Detail work-from-anywhere applications of the technology.