Decomplicate Your Cloud Migration: How to Minimize the Complexities of Migrating Your Contact Center from On-Prem to the Cloud
On Demand

Thursday, February 18, 2021 | 10:00 am EST | 3:00 pm GMT

Presenting:

Omer Minkara
VP and Principal Analyst
Aberdeen
Dana Shalev
Head of Product Marketing, Multi-Channel Recording
NICE

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Firms across all industries have increased their pace of transition from on-premises to the cloud. While changes in 2020 served as a catalyst for accelerating this transition, the fundamental conditions impacting contact centers will sustain this migration in 2021 and the years to come. To this point, findings from Aberdeen’s research shows that firms have increased their adoption of cloud technology in the contact center by 97% between 2014 and 2020. One of the challenges contact center and IT leaders face when managing migrating their contact center capabilities from on-prem to the cloud is the complexity involved with the process. Join this webinar that will help decomplicate cloud migration to learn:

  • Top Factors Driving Cloud Migration
  • Roadblocks Complicating Migrating from On-Prem to the Cloud
  • A Migration Roadmap to More Easily & Effectively Migrate
  • Real-Life Cloud Migration Success Stories

Register for the On Demand Webinar

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