Register for the December NICE Talks

On Demand

Proactive Outreach: Master Data to Unveil Customer Needs & Minimize Churn Risk

In this session, we’ll highlight how and why firms should shift from solely reacting to customers to proactively engaging them to minimize frustration, build trust, and ensure loyalty. We’ll share our findings on the benefits and ROI for contact centers with proactive outreach versus those without it, and we’ll talk about how businesses can improve CX results, reduce costs, and build loyalty through use of proactive engagement. We’ll also share insights into why brands must also account for customers that don’t reach out when there’s an issue, such as with a service outage, so they can still deliver high levels of support and minimize churn.

Omer Minkara	Dr. Mark K. Smith
Vice President & Principal Analyst, Aberdeen	PhD, Founder and CEO ContactEngine, NICE

On Demand

WEM Innovations to Improve Your Contact Center

Innovative WEM solutions are vital to helping contact centers improve productivity while enhancing the customer experience (CX), employee experience (EX), and increasing sales. What makes these solutions so valuable is that they help in both good and tough economic times. WEM solutions are highly differentiated, and the right ones will give your company a strategic service advantage. Please join this NICE Talk webinar to explore:

• How artificial intelligence (AI) is super-charging WEM solutions
• The newest innovations in workforce management and quality management
• Why AI-enabled coaching and gamification is a must-have for all contact centers
• How WEM is a gift that keeps on giving

Donna Fluss	Dana Shalev
President, DMG Consulting LLC	Head of Product Marketing, WEM, NICE