Cutting Edge Analytics AI Best Practices for Operational Excellence

Thursday, September 9, 2021 | 11:00 a.m. EDT / 4:00 p.m. BST

Presenting:

Nick DelleCave

Manager, Customer Success
NICE Nexidia

Aruf Khan

Head of Presales
NICE Nexidia

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

With rising expectations, reactive customer service is no longer enough. Artificial intelligence (AI) and machine learning (ML) can help you leverage real-time data in your contact center to predict customer issues before they happen and proactively implement actions that deliver better CX. Hear from the experts as they reveal how customers are benefiting from these technological innovations today. Join this webinar to:

Learn how AI moves the needle on any business metric that measures subjective behaviors, especially customer satisfaction, sales effectiveness, and compliance
Hear about best practices that will help you use AI to drive positive business outcomes
Explore the most innovative options for implementing AI into your business and modernizing your contact center

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