Contact Center’s Irreversible Trends
On Demand Webinar

Thursday, December 3, 2020 | 10:00 a.m. EST / 3:00 p.m. GMT

Presenting:

Dana Shalev
Head of Product Marketing, Multi-Channel Recording LOB
NICE

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Contact Centers connect with humans. As such, it is sensitive to any human behavior changes and any local or global occurrences. In the past year, the world has experienced significant changes that dramatically impacted the contact center's space. Some of these trends are irreversible and here to stay. At the same time, Privacy regulations all around the globe are continuing to spread widely, with some relaxations on parts; others are more relevant than ever. We invite you to learn the details of these impacts and ways to cope with it. Time has come to understand the new or revised contact center's reality.

Register for the On Demand Webinar

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