Contact Center Work-at-Home Guidelines for COVID-19
On Demand
Presenting:
NICE
The objective of this webinar is to share guidelines to help keep your contact center employees safe and healthy so that they can be there to help your customers during these difficult times. The best way to reduce the risk of contagion for contact center employees is to enable them to work from home. Figuring out how to make this happen when you don’t have work-at-home (WAH) guidelines or a BC plan is daunting. Planning is particularly difficult in today’s crisis environment, where there is pressure from customers for urgent service, along with an increase in Internet and network traffic, resulting in latency and performance issues.
Join Donna Fluss, President of DMG Consulting LLC, and host Aviad Abiri, VP NICE Portfolio Marketing, to discuss practical suggestions and guidelines to help keep your contact center operating during the Coronavirus pandemic, as well as answer your questions.
Among the topics covered in this webinar:
- How CCaaS solutions can quickly enable WAH
- Tasks managers need to handle right away so employees can WAH
- Challenges that need to be addressed to keep the contact center going through difficult times
- Technical, system and security priorities to protect customers and your company
