On Demand Virtual Event
With measures around COVID-19 globally escalating, organizations are required to balance employee safety with maintaining critical service to millions of customers. Contact centers are now facing their biggest challenge ever: transitioning office-based representatives to work from home agents.
Join us in this virtual event to learn how to successfully transition your contact center to a work from home environment.
Event Agenda:
Chapter 1: Transitioning Your Contact Center to Work From Home
Chapter 2: Setting Up the Foundation for Work From Home
Chapter 3: Work From Home: A WFM Perspective
Chapter 4: Managing Home Agents Performance
Chapter 5: Customer Panel: WFH Transition - Lessons Learned (Frontline, Trupanion)
Best practices resources will be available to you during the session.
