Tuesday, March 31, 2020 | 10:00 am ET / 3:00 pm UK time / 4:00 pm CET
With measures around COVID-19 globally escalating, organizations are required to balance employee safety with maintaining critical service to millions of customers. Contact centers are now facing their biggest challenge ever: transitioning office-based representatives to work from home agents.
Join us in this virtual event to learn how to successfully transition your contact center to a work from home environment.
Event Agenda (time in ET):
10:00 am: Transitioning Your Contact Center to Work From Home
10:30 am: Setting Up the Foundation for Work From Home
11:20 am: Work From Home: A WFM Perspective
12:00 pm: Managing Home Agents Performance
01:00 pm: Customer Panel: WFH Transition - Lessons Learned (Frontline, Trupanion)
Best practices resources will be available to you during the session.
