Presented By: Frank Gens, Senior Vice President & Chief Analyst, IDC Research
In the past decade, a multitude of enterprises have shifted more and more of their core business systems to the cloud – starting with email, productivity, CRM, HRM and - most recently - ERP. The payoff has been huge: increased flexibility, speed, functionality and user satisfaction. Now contact center and customer service systems, which had been slower to move to the cloud, are on their way.
In this webinar, Frank Gens will share IDC's research and insights about this strategic shift as he shares:
• The bigger picture: the cloud as the new foundation for competitive advantage
• Key IT and business benefits of contact center and customer service in the cloud
• Challenges to migration to the cloud
• Strategies for successful migration
• Examples of organizations who have made the move
Can't attend the webinar? Register for the webinar and we will still send you the recording so you can catch up on what you missed!