The Key to Customer Loyalty: Measure and Understand Customer Effort
On Demand Webinar

Thursday, October 3, 2019 | 2:00 p.m. ET

Presenting:

Matt Reading
VP, Customer Journey Solutions
NICE Nexidia
Barbara Bacigalupi
Solutions Consultant,
Customer Journey Analytics
NICE Nexidia

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

A recent Gartner study revealed that “Customers are four times more likely to become disloyal after a difficult customer experience.” (Gartner, 2018)
 
How easy is it to do business with your organization?  How many steps are required to resolve a service issue?  How long does it take for customers to handle routine matters themselves?  The key to improving customer loyalty is to measure and understand customer effort.  With Customer Journey Analytics, organizations have visibility into measuring the customer experience and understanding customer behavior.
 
Join us for this webinar to learn how advanced analytics can create highly valued, effortless experiences, and:

  • How NICE Nexidia’s Journey Excellence Score measures omnichannel customer experiences
  • How customer journey analytics uncovers actionable insights into customer behavior
  • How AI and machine learning can help you leverage the benefits of predictive analytic

Register for the
On Demand Webinar

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