Don’t Just Map It! Understand and Analyze the Customer Journey
On Demand

Tuesday, March 17, 2020 | 2:00 p.m. ET

Presenting:

Matt Reading
VP, Customer Journey Solutions
NICE Nexidia
Sharon Brogan
Solutions Engineer
NICE Nexidia

Presenting:

Sharon Brogen
Solutions Engineer, NICE Nexidia

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Many organizations have turned to customer journey mapping to address their need to improve the customer experience. Customer Journey Mapping represents a “top-down” approach to beginning to understand the customer journey, but it falls short of enabling an organization to understand the actual customer experience. To accomplish that, organizations need to take a complementary “bottom-up” approach to understand the customer journey in terms of the data that describes it.

Join this informative webinar to learn how customer journey analytics delivers data-driven insights into understanding the customer journey to improve customer experience.

Register for the On Demand Webinar Below

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Voluptate aperiam, est temporibus esse quisquam incidunt reprehenderit veniam mollitia inventore voluptatibus non assumenda tempora, dolorum fugit modi quam a magni, maxime.