Wednesday, February 15, 2017
2:30 pm UK/3:30 pm CEST

A View Into EE’s Automation Best Practices – Case Study

Presented By: David Orton, Technical Manager, BT & Karen Inbar, Advanced Process Automations Marketing Manager, NICE

BT (Formerly EE) embarked on their automation journey with the goal of self-sufficiency. Utilizing NICE's automation solutions, they’ve since automated 32 processes, realizing a savings of over 4,000,000 million seconds per month. BT expects to deliver about £1M per year of additional benefits as a result of these automations.

Join this live session to learn from David Orton, Technology Manager at BT (formerly EE) who will share personal insights from his experience implemeting NICE Automation solutions. Specifically, you can expect to hear:
1. Insights on how to build an expert automation team
2. Best practices for engaging with operations and IT
3. How to develop automation opportunities
4. Lessons learned from implementing an automation solution

Can't attend the webinar? Register for the webinar and we will still send you the recording so you can catch up on what you missed!