Attended Automation: A True Digital Transformation and Beyond
On Demand Webinar
Presenting:
Wayne Butterfield
Director, EMEA Practice Lead, AI & Cognitive Automation & Innovation, ISG
Omer Fuchs
Head of Business Development and Strategy, NICE Advanced Process Automation Solutions
With the rapid emergence and expansion of smart automation technologies and AI, the time has come for organizations to deepen their understanding and knowledge of the far-reaching impact that attended automation brings to the enterprise. Often mistaken as another strain of RPA, attended automation far surpasses the functionality of traditional unattended RPA approaches.
This webinar session will tackle the following issues:
- How to supercharge your contact center with a digital assistant for every agent
- Tips to discover potential attended automation use cases in your organization
- Real-life stories on the proven value of attended automation