NICE Nexidia Webinar

Unlock the Potential Within Your IVR and Reduce Call Volume

Presented by: Matt Reading, VP of Customer Journey Solutions, NICE Nexidia

The Interactive Voice Response (IVR) Customer Experience is a missed opportunity in many organizations. As an essential part of the contact center infrastructure, IVR enables customers to self-serve which reduces call volume and maximizes cost savings.

During this webinar you will discover how NICE Nexidia’s IVR Optimization solution:

• Visualizes gaps and bottlenecks in the customer journey to reduce costs
• Improves IVR containment and overall customer satisfaction
• Identifies root causes behind customer complaints

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