Putting the AI in IA: How Interaction Analytics Drives Decision Making with AI
On Demand Webinar

Thursday, October 24, 2019 | 2:00 p.m. ET

Presenting:

Donna Fluss
President
DMG Consulting LLC

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Speech analytics is one of the earliest of the practical AI technologies to have come to the commercial market. What makes it AI is the use of Natural Language Processing / Natural Language Understanding. The combined power of speech and text analytics (referred to as interaction analytics) enables organizations to obtain a cross-channel view of what their customers are saying. And when emotion and sentiment analysis are added to IA applications, executives can understand and evaluate what customers feel, which is often as important as what they say. Join this webinar to learn:

  • Why interaction analytics is an essential AI-based application
  • The top interaction analytics uses and benefits
  • How sentiment analysis enhances quality management programs
  • The role of interaction analytics in customer journey solutions

Register for the On Demand Webinar

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