Measure The Customer Journey To Manage The Customer Experience

January 21, 1:00 pm EST

NICE Nexidia introduces the Journey Excellence Score (JES), an innovative and new customer experience metric designed to help fill the gap in your CX Measurement Program. The Journey Excellence Score delivers on the promise of omnichannel analytics by combining hundreds of attributes from multi-touchpoint interactions with customer satisfaction survey responses and sentiment scores to evaluate the quality of the end-to-end customer journey.

Download this whitepaper to understand the following JES capabilities:

Predicting the likelihood of negative outcomes
Quantifying the quality of your customer journeys company-wide
Uncovering specific areas to improve the customer experience

Complete your CX Measurement Program today with NICE Nexidia’s JES!

Download the Whitepaper

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