How to Transform Quality Management with Sentiment Analytics
On Demand

Thursday, November 21, 2019 | 2:00 p.m. ET

Presenting:

Lauren Maschio
Sr. Product Marketing Manager, NICE Nexidia
Abby Monaco
Sr. Product Marketing Manager, NICE Nexidia

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

When it comes to quality management, the bottom line is knowing where agent behaviors have room for improvement, but there is also great value in knowing where they are delivering satisfactory or even excellent results.

Join us for a discussion of how AI-fueled sentiment calculations transform quality management into a positive agent enablement and agent-to-manager accountability program, and hear how some clients are using sentiment to drive their quality programs today.

Register for the On Demand Webinar Below

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