Customer Engagement Analytics Webinar Series: Operationalizing Big Data for Root Cause Insights (AI)

Presented by: Nicholas Robinson, Sr. Product Manager, NICE Nexidia and Abby Monaco, Sr. Product Marketing Manager, NICE Nexidia

As we look forward into 2019, it is clear that we now operate in a customer experience economy. No longer do price and product alone compete in the marketplace, customer experience and customer loyalty are just as critical.

However, there is an ever-widening gap between businesses that are fully utilizing their big data to drive CX and loyalty, and those who are still trying kick start their analytics projects.

Join this discussion to explore the various ways companies work to build insights with their data, and to learn more on how applying AI and machine learning to speech and text analytics can drive root cause insights and give your entire organization the cutting edge in the customer experience economy.