NICE CJS Webinar

Thursday, March 7, 2019

1:00 pm EST

Customer Engagement Analytics Webinar Series: Operationalizing Big Data for Improved Customer Journeys (AI)

Presented by: Matt Reading, VP of Customer Journey Solutions, NICE Nexidia

As we look forward into 2019, it's clear that we now operate in a customer experience economy. No longer do price and product alone compete in the marketplace – customer experience and customer loyalty are just as critical.

Join this discussion to explore the various ways NICE Nexidia’s Customer Journey Solutions uses Artificial Intelligence (AI) and machine learning to help organizations turn siloed data into actionable insights.

During this webinar you will learn:

• How AI can be used to predict negative outcomes such as customer churn and complaints
• The importance of measuring omnichannel customer journeys with our newly launched Journey Excellence Score
• The benefits of utilizing AI to uncover and prioritize CX improvements

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