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This is the era of the engaged customer and the engaged employee. Engaged customers expect personalized products, interactions, and relationships with companies through engaged employees. The C-Suite expects Human Resources (HR) to drive shareholder value by tying recruiting and employee performance to specific outcomes and goals, one of the most critical is delivering excellent and profitable customer experiences.
But HR is also faced with having to meet engaged employees’ expectations. Too often HR departments are saddled with outdated processes that inhibit their ability to square employee expectations, labor market realities, and corporate goals. Notable examples include annual reviews and one-size-fits-all recruiting.
Personalized workforce optimization (PWFO) is emerging as a solution to enable productive employee engagement by treating employees as individuals. PWFO permits creation of employee personas with skills, experience, and temperament that have proven to be successful in those positions. Companies can use PWFO to achieve successful end-to-end recruitment, onboarding, performance and talent management, and enhanced employee engagement, resulting in stronger outcomes.
With PWFO, companies can meet C-Suite goals with engaged employees.