The New Age of AI Data-Modeling in Quality Management
On Demand Webinar

Tuesday, March 3, 2020 | 2:00 p.m. ET

Presenting:

Lauren Maschio
Sr. Product Marketing Manager, NICE Nexidia
Abby Monaco
Sr. Product Marketing Manager, NICE Nexidia

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Traditional quality assurance programs still encompass many manual processes which in turn limits their ability to improve the agent’s performance. With vast amounts of data being generated in a contact center, AI data-models are now becoming a reality and driving quality automation in a whole new way. Join us to discuss how these new models are being used to automate the evaluation and coaching process, drive consistency in QA, and deliver better customer experiences.

Register for Webinar

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