Resource Guide

10 9-1-1 Quality Assurance Best Practices, Tips and Tools for Success

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Regardless of where you are on your journey to implementing an effective Public Safety Quality Assurance program, the APCO NENA ANSI-approved standard for Quality Assurance and Improvement (QA/QI) offers a fresh perspective on making it better for everyone and your agency. NICE and the Denise Amber Lee Foundation are pleased to make available this new eBook packed with recommendations, practical tips and helpful software tools that are based on hands-on experience of several expert practitioners and progressive agencies.

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"NICE’s pace of innovation, the breadth and depth of solutions, and its commitment and experience serving the needs of the public safety market continue to impress."

Brendan Read, Senior Industry Analyst, Digital Transformation, Frost & Sullivan
About NICE Public Safety

NICE empowers public safety agencies to improve emergency response and digital investigations with multimedia capture, advanced analytics and automated workflow tools. More than 3,000 public safety agencies rely on NICE solutions daily.

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