2018 Gartner Critical Capabilities for WEM Report

NICE has yet another reason to be proud! We are excited to receive the highest rankings in each of the four use cases rated by Gartner in their “Critical Capabilities for Workforce Engagement Management" (WEM) research report.

Download the report to learn:

Six critical capabilities for evaluating Workforce Engagement Management
Four use cases that reflect the most common configurations
Ratings per use case based on the combination of process and interaction complexity
Gartner's view of NICE's WEM capabilities in the four use cases evaluated

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Gartner: Critical Capabilities for Workforce Engagement Management, Jim Davies, Simon Harrison, March 07, 2018.

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