NICE has yet another reason to be proud! We are excited to receive the highest rankings in each of the four use cases rated by Gartner in their “Critical Capabilities for Workforce Engagement Management" (WEM) research report.

Download the report to learn:

  • Six critical capabilities for evaluating Workforce Engagement Management
  • Four use cases that reflect the most common configurations
  • Ratings per use case based on the combination of process and interaction complexity
  • Gartner's view of NICE's WEM capabilities in the four use cases evaluated
NICE Nexidia has been recognized as a Leader by Forrester Research in its 'The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, Q2 2018' report. The report designated NICE Nexidia 'differentiated' across six criteria out of ten that were analyzed.  

Download a complimentary copy of the report to learn:
  • How NICE Nexidia's proprietarily built language models rated in Forrester's analysis
  • Why NICE Nexidia's speech analytics functionality and search drive business value in the contact center and beyond
  • Why the customer Forrester spoke to feels NICE Nexidia delivers new insights
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Download the Complimentary Report