Presented By: Nick Sianis, WFO Evangelist, NICE Uptivity
Like most small or midsized contact centers, you likely don’t have a dedicated resource to spare for capturing and analyzing every call. But without it, you lack the real-time insight to effectively manage your workforce and improve customer satisfaction.
Learn how to make your contact center interaction data work harder: Join Nick Sianis, NICE Uptivity WFO Evangelist, as he demonstrates the value of a flexible, integrated set of rich functionality to make sure the voice and screen data you collect is consistent, accurate and meaningful.