The NICE Voice of the Customer solutions webinar series is a great opportunity for you to learn about best practices for implementing customer-centric programs that enhance the customer experience and increase loyalty.
You’ll hear from selected NICE customers about real-life case studies and successful Voice of the Customer survey projects. Register to one of our upcoming webinars or access past webinars from the list below.
- The Decisive Moment of Customer Service: The Holistic Voice of the Customer
Customers and NICE experts share their experience on building holistic Voice of the Customer programs and on the impact both customer and employee experiences .
September 25th, 2012, 2 PM-3 PM (UK GMT)
- NICE Fizzback helps Capital One make lives better, Presented by Emma Wardle, Head of Customer Experience for Capital One
Emma Wardle shares her vast experience in implementing a Voice of the Customer program within Capital One and driving performance improvements across the whole contact centre. .
- ACCESS RECORDING
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