VoC from the Outside In: Let the Customer Lead

Presented By: Brian Powers, VoC Solutions Executive, NICE

The Greek philosopher Epictetus famously said “we have two ears and one mouth so that we can ‎listen twice as much as we speak.” That’s a wise observation for everyday life, and could not apply ‎more perfectly to brands trying to cultivate lasting, prosperous relationships with customers. In the ‎digital age, your customers are making their desires, expectations, and perceptions known in more ‎ways than ever, and winning customer experiences are likely to come from brands that listen carefully. ‎In this presentation NICE’s Customer Experience Expert Brian Powers will discuss how you can ‎implement effective strategies for:‎

• Gaining a holistic, omnichannel view of the your customer, and using that understanding to ‎provide consistent, satisfying customer service.‎
• Using the your customer’s voice to ensure increased employee satisfaction and engagement, ‎as well as efficient and scalable internal processes.‎
• Leveraging real-time customer feedback and analytics to optimize your customer journeys.‎
• Eliminating causes of dissatisfaction and churn, and personalizing experiences to engender ‎capture loyalty.‎

Customer-centricity is a proven winner, and letting the customer lead the way delivers key benefits ‎across the organization, from the front lines to the boardroom. Join us and learn how your ‎organization can best reap those benefits today.‎

REGISTER FOR THE WEBINAR BELOW