NICE is bringing new levels of sophistication that allows your organization to act smarter and respond faster to provide an extraordinary experience for your customers. By generating insight from every possible source of data, across your entire organization, NICE can provide you the most powerful and accurate analytics available.

In this webinar series you will learn how you can glean essential collective insights into your customers through their omnichannel journey, allowing you to drive action to act smarter and respond faster to not only meet their needs but to exceed their expectations.

Register now for our webinars and don’t miss the chance to learn how responding faster and acting smarter by improving what you do today in your organization can directly improve your customers' experience now and into the future.

July 12

BACK OFFICE


Big Brother is Watching and That’s a Good Thing‎


David Geffen, Product Marketing Manager, NICE

July 17

MULTICHANNEL RECORDING


More Privacy. More Transparency. More Accountability.


Pearl Lieberman, Product Marketing Manager, NICE

July 20

TOTAL VOC


The Four CX Core Competencies



Bruce Temkin, CCXP, CX Transformist & Managing Partner, Temkin Group

July 25

CROSS PORTFOLIO


Delivering Next-Gen Customer Services


Joana van den Brink-Quintanilha, Principal Analyst, Customer Experience, Forrester Research

August 3

CLOUD


The State of Workforce Management


Justin Robbins, Group Director, Content & Community, HDI and International Customer Management Institute (ICMI)

August 10

ADAPTIVE WORKFORCE OPTIMIZATION

Re-Engineering Performance Management

Ben Wigert, Ph.D., Lead Researcher, Workplace Analytics & Jim Harter, Ph.D., Chief Scientist, Gallup

September 7

ANALYTICS


Customer Engagement Analytics: Become a Truly Data-Driven Business


Omer Minkara, VP & Principal Analyst, Contact Center & Customer Experience Management Research, Aberdeen Group

September 14

ANALYTICS


Artificial Intelligence and the Customer Journey of Tomorrow

Kate Leggett, VP, Principal Analyst, Application Development & Delivery Professionals, Forrester Research

September 21

AUTOMATION


Robotic Process Automation (RPA) Evolution



Sarah Burnett, Vice President, Everest Group

September 28

ADAPTIVE WORKFORCE OPTIMIZATION

The Key to Employee Engagement - Chatbots?

Ian Jacobs, Principal Analyst, Application Development & Delivery Professionals, Forrester Research