Presented By: Elaine Avery, First Vice President, Director of Customer Contact Center Union Bank & Trust and Lynette King, Quality Assurance & Training Union Bank & Trust
Union Bank & Trust, the largest regional bank headquartered in Virginia uses technology and real-time insights to improve operational inefficiencies at their mid-sized contact center.
Join Elaine Avery and Lynette King of Union Bank & Trust as they share how NICE Uptivity call recording and analytics has helped their organization increase productivity savings and decrease regulatory risk.