Powering an Effortless Customer Journey

Presented By: Annette Miesbach, Senior Product Marketing Manager, NICE inContact; Austin Brown, Senior Sales Engineer, NICE inContact

NICE inContact CXone, the world’s #1 cloud customer experience platform, empowers you to optimize your business operations and offer your customers the seamless omnichannel experience they have grown to expect.

Join us for this demo of CXone Omnichannel Routing and find out how to:

Provide an effortless customer experience in every channel, every time.
Utilize a consolidated, easy-to-use interface for agents, supervisors, and administrators.
Empower agents to dynamically add channels to an existing customer interaction.
Intelligently route text-based interactions based on topic, language, and sentiment.
Route complex channel interactions,including IVR - using a unified, visual, workflow programming tool.
Take advantage of built-in dashboards, consolidated reporting tools, and more.

This informative session will show you just how easy it is to design, deliver, and optimize your customers’ experience across all channels.

Can't attend the webinar? Register for the webinar and we will still send you the recording so you can catch up on what you missed!

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