Create attentive, agile and focused teams
In today’s constantly fluctuating business world, performance management can align an entire firm, from front line employees to executives in the C-suite, around a central mission and goal. Many factors affect the success of performance management initiatives, but none is more powerful than knowledge.
The Performance Matters ebook shares key trends, strategies and resources to help employees excel:
• Data-driven solutions
• Employee segmentation
• Goal setting
• Coaching
• Gamification
• Personalized engagement
Learn about the best practices that will allow you to reshape your contact center to optimize performance and meet – or exceed – your organizational objectives. You’ll also get access to a bonus list of more than 40 references from Harvard Business Review, Fortune, Fast Company and more, for further reading.
Prepare to rethink performance.
In today’s constantly fluctuating business world, performance management can align an entire firm, from front line employees to executives in the C-suite, around a central mission and goal. Many factors affect the success of performance management initiatives, but none is more powerful than knowledge.
The Performance Matters ebook shares key trends, strategies and resources to help employees excel:
• Data-driven solutions
• Employee segmentation
• Goal setting
• Coaching
• Gamification
• Personalized engagement
Learn about the best practices that will allow you to reshape your contact center to optimize performance and meet – or exceed – your organizational objectives. You’ll also get access to a bonus list of more than 40 references from Harvard Business Review, Fortune, Fast Company and more, for further reading.
Prepare to rethink performance.