More Privacy. More Transparency. More Accountability. Looking at GDPR Requirements and Impact on the Contact Center

Presented By: Pearl Lieberman, Product Marketing Manager, NICE

Organizations have until May 2018 to adapt their procedures to the requirements of the General Data Protection Regulation (GDPR), which enforces the “right to be forgotten”, strengthens data portability requirements, and tightens the rule on consent as well as breach notifications. It also reflects the global tendency to require more privacy and transparency for consumers globally.

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