Presented By: Justin Robbins, Group Director, Content & Community, HDI and International Customer Management Institute (ICMI)
As the authority on contact center excellence, ICMI conducted a new study in Q1 2017, underwritten by NICE, which enabled us to take an updated look at modern WFM practices, challenges, and future plans. This webinar will expose the findings of this study and present how people are using WFM today and areas where the technology can be leveraged to provide greater value to organizations just like yours.
Can't attend the webinar? Register for the webinar and we will still send you the recording so you can catch up on what you missed!