Gartner recently launched its inaugural Magic Quadrant for Workforce Engagement Management (WEM) featuring its review of current market offerings. Workforce Engagement Management has become the next generation of the traditional Workforce Optimization (WFO) as it provides increasing focus on employee engagement – a major tenant of any customer service organization.
According to Gartner, “A growing market awareness of the importance of the employees in customer engagement centers is triggering an adjustment in the technologies needed to manage their day-to-day roles.”
NICE is proud to be recognized as a leader in this inaugural report and invites you to download your complimentary report today!
Gartner: Magic Quadrant for Workforce Engagement Management, Jim Davies, Drew Kraus, 17 January, 2017.
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