Gamification Meets Workforce Management

Presented By: Paul Stockford, Chief Analyst, Saddletree Research and Paul Chance, Senior Marketing Manager, NICE

Having an engaged workforce can make all the difference in providing exceptional customer service while meeting business
KPI’s. In recent years, Gamification within the context of performance management, has been an important factor in achieving success in the contact center.

In this webinar we will discuss what is new in gamification and how this can make all the difference in motivating your teams including:

How to bring the benefits of gamification to scheduling and intraday management
The latest ideas about incorporating rewards (not just financial) to incent desired behavior and optimize schedules
How to utilize gamification to achieve business goals while motivating employees

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