Tuesday, July 25th, 2017
1:00 pm EST



Delivering Next-Gen Customer Services

Presented By: Joana van den Brink-Quintanilha, Principal Analyst, Customer Experience, Forrester Research

The digital age has shifted the balance from brands to customers. Competing for empowered customers and keeping up with their shifting digital expectations means firms must always be evolving their digital capabilities to deliver world-class experiences.

In this webinar, we will discuss approaches to delivering effective, reproducible and personalized interactions through the non-linear customer journey which will improve the workforce and enable technology infrastructure to keep up.


Can't attend the webinar? Register for the webinar and we will still send you the recording so you can catch up on what you missed!

REGISTER FOR THE WEBINAR BELOW