Join Our LIVE Webinar Series!
Improving operational efficiency and protecting customers against fraud are two of the most pressing needs of any organization. Join NICE over the next three months and we’ll work with you to take the right steps forward to help your organization address these needs.
Our webinar series examines the latest industry trends and technologies with engaging sessions presented by:
  • Leading Analysts (such as Ovum, Aberdeen, Opus Research and Current Analysis)
  • NICE customers 
  • Industry experts and NICE professionals
Each of these enlightening sessions will address various roles within the contact center and back office with thorough technical product demonstrations.
Follow the NICE methodology to transform your organizations.

 
 
October 15
BACK OFFICE:
WORKFORCE MANAGEMENT
SCHEDULING IN THE BACK OFFICE
Are you facing increasing pressure to reduce costs? Join this session to learn how Workforce Management technology has transformed Back Office operations.

Paul Leamon, Director, Back Office Solution Management, NICE Systems
 
October 16
RECORDING:
RECORDING FOR REGULATORY COMPLIANCE
There are so many regulations out there! Dodd-Frank, SEC 17a-4, HIPAA and SOX to name a few. Join this session to learn how NICE can help you comply with these regulations and protect yourself from future litigation.

Zvi Ben-Ishay, Interaction Recording Expert, NICE
 
October 23
INTERACTION ANALYTICS:
CATALYST360° BUILD RETENTION AND SALES ROI WITH INTERACTION ANALYTICS
Learn how Catalyst360°, one of the largest contact center healthcare providers, was able to identify process failures leading to an $11M discovery in retention and a corresponding $24M in sales opportunity for their clients by using Interaction Analytics.

Tina Goodwin, Director of Operations Process Management, Catalyst360°
 
 

 

 

 
 
 
October 29
BACK OFFICE:
ABERDEEN SHARES SECRETS FOR IMPROVED PRODUCTIVITY IN YOUR BACK OFFICE
Attention Back Office leaders - find out how you stack up to your peers. In this webinar, analyst firm The Aberdeen Group, will share the results of its research into Back Office best practices.

Omer Minkara, Research Director, Aberdeen Group and Nick Castellina, Research Director, Aberdeen Group
 
October 30
INTERACTION ANALYTICS:
CAPTURING THE VOICE OF THE CUSTOMER WITH SPEECH ANALYTICS
Join Principal Analyst, Ken Landoline, for a timely review of the latest developments in Speech Analytics that will drive success in your Voice of the Customer program. You'll explore customer drivers for VoC programs; recent developments in speech analytics technology and more.

Ken Landoline, Principal Analyst, Current Analysis
 
November 5
QUALITY MANAGEMENT:
IT’S GETTING BETTER ALL THE TIME
You're invited to discover the new world of Quality Management which is currently experiencing an influx of new features including the introduction of KPIs, Interaction & desktop analytics and quality plans.

David Geffen, Marketing Director, NICE
 
 

 

 

 
 
 
November 6
REAL-TIME AUTHENTICATION AND FRAUD:
REAL-TIME FRAUD AND AUTHENTICATION: THE TRUTH IS IN THE MOMENT
Join this session to learn how to catch fraudsters red handed with Real-Time Fraud Prevention and how to provide an exceptional customer experience to the legit customers while protecting them with Real-Time Authentication.

Jade Kahn, Marketing Director, NICE
 
November 12
BACK OFFICE:
CROSS-POLLINATION OF BACK OFFICE BEST PRACTICES
There are so many demands on today's Back Office leaders that you can spend all your time solely focused on your program and challenges. This webinar is an opportunity to show you how to get out of the weeds. Keith Dawson of analyst firm, Ovum, will share three Back Office best practices from three very different industries.

Keith Dawson, Senior Analyst, Ovum
 
November 13
REAL-TIME SOLUTIONS:
AUTOMATING BUSINESS PROCESSES AT IKEA
When IKEA in Sweden was looking for a way to reduce AHT and increase customer satisfaction, it turned to NICE for a solution which would bring results quickly. IKEA’s agents were working with 23 different desktop applications to fulfill one shipment item, a complexity they were looking to eliminate. By implementing the NICE solution for end-to-end process automation, they were able to reduce handle time from 12 to 6 minutes and completely eliminate process errors.

Torbjörn Hörberg, Business Developer, IKEA
 
 

 

 

 
 
 
November 20
RECORDING:
TCO RECORDING WEBINAR
Does your recording platform cost too much to maintain? Join this session to learn how NICE Engage Platform can help you dramatically reduce the recording Total Cost of Ownership in your organization while improving recording capabilities.

Nick Pylarinos, Interactions Recording Expert, NICE
 
December 4
REAL-TIME FRAUD AND AUTHENTICATION:
STOPPING BAD GUYS IN REAL TIME
Fraudsters are getting more sophisticated and putting your customers and enterprise at risk. Dan Miller from Opus Research will share best practices for catching fraudsters in real time.

Dan Miller, Senior Analyst, Opus Research
 
December 18
REAL-TIME FRAUD AND AUTHENTICATION:
FRAUD & AUTHENTICATION ROUNDTABLE
Protecting customers is becoming more challenging as customers expect more and fraudsters continue to target the voice channel. Join this roundtable to get the answers to all your pressing fraud and authentication questions.

Dan Miller, Senior Analyst, Opus Research Jade Kahn, Marketing Manager at NICE Lynne Morris, Fraud Expert at Actimize
 
 

 


 


 
 
www.nice.com