Presented By: Omer Fuchs, Head of Business Development & Strategy, NICE Advanced Process Automation and Andrew Anderson, CEO of Celaton
The age of process automation is upon us. Most organizations at the forefront of customer service acknowledge the critical need for a robotic workforce in order to meet customer expectations, but what next?
In this Webinar session, we will discuss the key elements and relevant technologies that will enable organizations of tomorrow to automate some of the most complex and challenging business processes.
Businesses today are facing a multitude of challenges that extend both internally and externally. Customer demands for immediacy grow relentlessly, and as customers become more digitally advanced these demands are set to grow in both volume and complexity. As such, organizations need to be equipped with cognitive tools to deal with large volumes of unstructured and unpredictable customer data, such as enquiries, complaints and other electronic data streams.