Presented By: Omer Minkara, VP & Principal Analyst, Contact Center & Customer Experience Management Research, Aberdeen Group
Companies have never been as rich in customer insights as they are right now. Aberdeen research shows that 58% of companies use at least 10 channels to interact with customers. Yet, only 8% of firms are fully satisfied with their ability to use data to manage customer conversations.
Join this webinar to learn more about:
• Top challenges affecting success in using customer data
• The role of analytics in converting data into insights
• How to properly operationalize customer insights
• Real-life examples
Can't attend the webinar? Register for the webinar and we will still send you the recording so you can catch up on what you missed!