Presented By: Paul Stockford, Chief Analyst, Saddletree Research, and Larry Skowronek, Vice President of Product Management and Marketing NICE Nexida
Join us to explore one of the greatest drivers behind making more interaction channels available to both customers and your analytics programs: the individuals who were born into the digital world, who expect a good customer experience. We will discuss how you can gain greater insights and more levels of understanding of expectations across all age groups. Furthermore, tailoring customer experience into your digital offerings such as social media and web interactions is more important than ever.
Use this information to make effective and timely improvements across your business, and keep your customers and prospects engaged now and into the future.
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