Presented By: David Adams, Head of Nexidia Product Marketing, Nexidia, A NICE Analytics Company
In the digital age where customer engagement continues to evolve both electronically and over the phone, the fundamental need to analyze the customer interaction has become as important as the interaction itself. In this webinar we will talk about how to carve a path to gaining actionable intelligence, and how to avoid the pitfalls associated with analyzing multi-channel interactions.
During this Webinar you will learn:
• The differences and similarities of each communication channel (Audio, Web, Email…etc)
• The benefit of treating customer interactions equally
• How to organize, analyze and operationalize multi-channel interactions
Can't attend the webinar? Register for the webinar and we will still send you the recording so you can catch up on what you missed!